· Social Engineering · Support bot mazes
Customer Support Bot Loop: a free game about support bots
Your parcel vanished and Helpy the chat bot loops forever. Find the words that reach a real person.
What is Customer Support Bot Loop?
Your parcel never arrived and the only door is Helpy, a cheerful chat bot whose menus loop. Every wrong reply sends you back to the start of that menu and costs patience. Find the way to a real person with plain keywords, your order number, a ticket number, a supervisor or another channel.
Customer Support Bot Loop is a free satire game about chat bots. Your parcel never arrived and Helpy, the cheerful bot, keeps looping you back.
Each step offers a few replies. The right one gets you closer to a human; the wrong ones restart the menu and cost patience.
At a glance
- Category
- Social Engineering
- Difficulty
- Easy
- Play time
- 2–4 min
- Price
- Free, in your browser, sign-up optional
How to play
- Reply
- Pick the reply that moves you toward a person.
- Loops
- Wrong replies loop you back and cost patience.
- Win
- Reach a real person with patience left.
- Three levels
- Beginner, Intermediate or Expert, picked before you play: the content and the clock change, and each level keeps its own best score.
- Satire
- Satire with a lesson: every name, brand and platform is made up, and every run ends on how to spot the trick.
Scoring
150 per menu passed; win by reaching a person with patience left.
Each level keeps its own best score in this browser.
What it trains
- Consumer rights
- Escalating politely and clearly.
- Problem solving
- Finding the exit of a menu maze.
Strategy and tips
- Use the words
- “Agent”, “human” or “representative” are often the escalation keywords.
- Be specific
- The problem, your order number and what you want, in one line.
- Expert
- Six menus and 9 seconds per reply.
Why play Customer Support Bot Loop?
Support mazes are designed to make people give up. Knowing the escalation moves saves time in real life: keywords, ticket numbers, supervisors and other channels.
Frequently asked questions
Is Customer Support Bot Loop free?
Yes. It is free and runs in your browser, with no download. Signing up is optional.
Is Helpy a real bot?
No. Every name, brand, platform and coin in the game is made up. The tricks, though, are real ones you'll meet online.
Do these tips work for real?
They're generic, common-sense escalation habits: ask clearly for a person, keep a ticket number, try another channel.