Score: 0
Ticket: -
Best: --

Ticket Escalation Desk

Support tickets pour into the Nowhere Social help centre. Send each one to the right desk, at the right priority.

Choose your level

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Ticket Escalation Desk

The help centre of Nowhere Social, a made-up network. Tickets pour in: a forgotten password, a double charge, a purple like button, a wish for dark mode. Send each one to the right desk at the right priority. On Expert, the words mislead and some tickets carry two problems.

Desk, then priority
Triage

How to play

Route. +60 for the right desk, +40 for the right priority, +10 per ticket.
Priority. Urgent when someone else is in the account or a payment was taken twice.
Three levels. Beginner, Intermediate or Expert, picked before you play: the content and the clock change, and each level keeps its own best score.
Satire. Absurd and warm: every country, office, planet and form is made up, and every run ends on a real admin skill.

Quick tips

Find the real problem. “Bug report: I was charged twice” is a billing problem, whatever the first word says.
Urgent is rare. Only two things are urgent here: someone else in the account, or a payment taken twice.

One more tip in the Ticket Escalation Desk guide →